To Our Valued Customer

1. When placing your order, please provide your phone number and email address, and ensure they are accurate.
2. Please fill in your detailed address, including the floor and unit/apartment number. (If there are access codes or special delivery instructions, kindly note them in the remarks.)
3. Enjoy free shipping on orders over $50. Processing time is approximately 7 days, and delivery takes about 10 days.

☺️Q&A☺️

When will my order be shipped?

We typically process and ship orders within 4–7 days, and delivery takes approximately 7–14 days.

How can I get my item featured in a TikTok video?

We occasionally spotlight random lucky customers in our TikTok videos. If you'd like a guaranteed feature, you can purchase a dedicated unboxing video. Please note that the item included in the video will still be randomly selected and cannot be customized. We appreciate your understanding.

How can I track my package?

You will receive an automatic email with your tracking number and a link to track your package once your order has been shipped. For your security, please keep your email account safe. Only use the tracking link we provide, and avoid clicking on links from unknown sources.

Why does my order show payment failed?

Try using Chrome for smoother checkout, or pay directly with PayPal. If paying by card, note that PayPal may not support all card types—trying a different card often helps.
Always protect your financial details. Contact us if anything seems suspicious.